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What I like about this attitude is that it balances employees and customers, where the “always right” maxim squarely favors the customer – which is not a good idea, because, as Bethune says, it causes resentment among employees. So Bethune trusts his people over unreasonable customers.

If they think that you won’t support them when a customer is out of line, even the smallest problem can cause resentment. You can’t treat your employees like serfs.
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When it’s a choice between supporting your employees, who work with you every day and make your product what it is, or some irate jerk who demands a free ticket to Paris because you ran out of peanuts, whose side are you going to be on? One or two of those people are going to be unreasonable, demanding jerks. We run more than 3 million people through our books every month. Just because you buy a ticket does not give you the right to abuse our employees. They have to put up with this stuff every day. When we run into customers that we can’t reel back in, our loyalty is with our employees. In conflicts between employees and unruly customers he would consistently side with his people. He wanted to make sure that both customers and employees liked the way Continental treated them, so he made it very clear that the maxim “the customer is always right” didn’t hold sway at Continental. Gordon Bethune is a brash Texan (as is Herb Kelleher, coincidentally) who is best known for turning Continental Airlines around “From Worst to First,” a story told in his book of the same title from 1998. Here are the top five reasons why “The customer is always right” is wrong. Convince employees to give customers good serviceįortunately more and more businesses are abandoning this maxim – ironically because it leads to bad customer service.Convince customers that they will get good service at this company.The phrase “The customer is always right” was originally coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909, and is typically used by businesses to: In sixty seconds, Kelleher wrote back and said, ‘Dear Mrs. They bumped it up to Herb’s desk, with a note: ‘This one’s yours.’ Her last letter, reciting a litany of complaints, momentarily stumped Southwest’s customer relations people. She didn’t like the fact that the company didn’t assign seats she didn’t like the absence of a first-class section she didn’t like not having a meal in flight she didn’t like Southwest’s boarding procedure she didn’t like the flight attendants’ sporty uniforms and the casual atmosphere. In fact, she became known as the “Pen Pal” because after every flight she wrote in with a complaint. One woman who frequently flew on Southwest, was constantly disappointed with every aspect of the company’s operation. Without any further ado, here are 25 Things Players Didn’t Know They Were Doing Wrong in Skyrim.When the customer isn’t right – for your business Chances are we all do a few and if we take the advice below, we might just find another seven years of enjoyment in Skyrim. By doing them we all shortchange ourselves from the whole experience. Because play styles may vary, our list focuses on those habits and actions that tend to limit and spoil gameplay.

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This is our effort to capture some of those strategies, preferences, and pro tips for Skyrim.
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However you play, you probably have some idea about how to do the best - whether that means collecting more riches or just having more fun.
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Others have worked equally as hard in order to prevent those strategies from developing using mods to vary gameplay. They know the mechanics and have their own strategies crafted from hours of gameplay as to how to do well. Years after the initial release players are familiar with this world. It’s no wonder that Skyrim remains worth talking about today. The story is mythic and compelling, the decisions are impactful, and the land is both vast and well-populated with adventures to chase and mysteries to unravel. In all of the ways, the game delivers and in spades. One of the most endearing games released in the last decade, Skyrim is proof that gamers recognize and reward good storytelling, ample player choice, and thoughtful world building. The Elder Scrolls V: Skyrim was released in 2011 and hasn’t left the minds of gamers since.
